Tech support scams
Tech support scams are an industry-wide issue where scammers use scare tactics to trick users into paying for unnecessary technical support services that supposedly fix contrived device, platform, or software problems.
How tech support scams work
Scammers may call you directly on your phone and pretend to be representatives of a software company. They might even spoof the caller ID so that it displays a legitimate support phone number from a trusted company. They can then ask you to install applications that give them remote access to your device. Using remote access, these experienced scammers can misrepresent normal system output as signs of problems.
Scammers might also initiate contact by displaying fake error messages on websites you visit, displaying support numbers and enticing you to call. They can also put your browser on full screen and display pop-up messages that won’t go away, essentially locking your browser. These fake error messages aim to trick you into calling an indicated technical support hotline. Note that Microsoft error and warning messages never include phone numbers.
When you engage with the scammers, they can offer fake solutions for your “problems” and ask for payment in the form of a one-time fee or subscription to a purported support service.
What to do if you have allowed remote access
If you have mistakenly allowed remote access to your computer the first thing you need to do is get off of the internet. Unplug the ethernet cable, log off WiFi, or simply turn off the computer. Do not tell the bad guys before you do this, it only takes then a second to lock up your computer or steal your information. Get off line, then hang up. We at PMC recommend bringing it in for a completer scan before you back on line and change all passwords to your financial information. To see more information on this go to https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/support-scams
You may not be aware, but there are federal and state regulations requiring you to keep all of your email communications. These regulations differ from state to state and for different types of communications, but a safe rule of thumb is seven years from the time that the communication becomes irrelevant. In other words, if you communicate with a current client and 10 years from now that relationship ends, it is my understanding that you should save all communications that occurred during the relationship and for 7 years after the end of the relationship. If you are like most businesses that is a lot of email. Many email providers do archive old email for you. Does yours? Our Mailprotector email is not only a great filter eliminating a large amount of junk mail, but with the SecureStore option ALL of your email will be saved in a searchable file so if you ever need an old email for any reason (research, settle a disagreement, or subpoena) you can search in a complete file. Ask PMC for more information.
RMM (Remote Monitoring and Management)
Are all your company computers up to date? Is your antivirus doing what you think it is doing? Did your firewall accidently get turned off? How long will it be till you have a potential hard drive failure? If you do not know the answer to these and more questions every day, you are risking the future of your business.
With the number of new vulnerabilities rising each year (16,412 popped up in 2018), smart patching procedures have never been more important. We automatically test and deploy patches when they are viable and restrict patches that are harmful. PMC Computers offers this RMM service to everyone, not just current business clients, and all for as little as $15.95 per month. Let us review your needs and